FAQ’s
We’re here to help you make informed choices. Browse through our most commonly asked questions below, grouped by category for your convenience.
Products
Are your products safe to use on dry skin?
Yes, our formulas are thoughtfully crafted to nourish and restore dry skin. Free from moisture-stripping ingredients like sulphates, parabens, and artificial fragrances, they deliver deep hydration and lasting comfort.
Do you use any synthetic preservatives?
No. We only use natural, plant-based preservatives and antioxidants to ensure product freshness without harsh chemicals.
Can I use your products during pregnancy or on my baby?
Yes, our products are gentle enough for expectant mothers. Still, we recommend consulting your doctor before use if you're unsure. Kindly do not use it on children under the ages of 3 years old, our products are designed for a specific target age range with specific needs.
What ingredients do you avoid?
We stay away from sulphates, silicones, synthetic dyes, parabens, phthalates, and other common irritants. You can find a full exclusion list on our Ingredients page.
Payments & Safety
Is it safe to pay online on your website?
Yes. We use secure, encrypted payment gateways to ensure your information is always protected.
What payment methods do you accept?
We accept credit/debit cards, UPI, Net Banking, and major wallets. International customers can also pay via PayPal.
Will I get confirmation after placing an order?
Yes, you will receive an order confirmation email with details and a unique tracking number.
Shipping & Delivery
Where do you deliver?
We ship across the United Kingdom, Europe and to selected international countries. Delivery charges may vary depending on your location.
How long does shipping take?
Domestic orders typically arrive within 2–5 business days. International shipping may take 10–15 business days.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking link via email.
Do you offer free shipping?
Yes, we offer free shipping on all prepaid domestic orders above £100.
Returns & Refunds
What’s your return policy?
We accept returns within 7 days of delivery, provided the product is unused and in its original packaging.
How can I request a refund?
Email us at info.emmanuelronseti@gmail.com with your order ID and reason for return. Refunds are processed once the item is received and inspected.
Do you offer exchanges?
Exchanges are possible in cases of damaged or incorrect products. Please contact us within 48 hours of receiving your order.
Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to our error.
